Question 1

Can I modify my order after I've placed it?

Accepted Answer

YES,
As long as your prior order has not been processed, you can request to add products to the order by contacting us with your order number. Happy Shopping!

Question 2

Can I cancel my order after I've placed it?

Accepted Answer

We try to get your items to you as soon as possible, and because of that you can't cancel orders once they have been fulfilled. 
A cancellation prior to fulfillment attracts a 10% charge of the order (excluding shipping fees) to cover the costs incurred from processing your order. We apologize for any inconveniences.

Question 3

I'm missing item(s) in my order

Accepted Answer

OH NO!, Please send us an email within 24 hours of delivery with your order number and a list of missing items.
Please make sure to include a picture of the items you did receive. We will get back to you. We apologize for any inconveniences.

Question 4

I recieved damaged/broken item(s) in my order

Accepted Answer

OH NO!, Your package must have had an extra bumpy ride.
Please send an email to hello@myriagee.com (hello@myriagee.com)with a picture of your broken/damaged items, along with your order number within 48 hours of receiving the order. We will get back to you.
We apologise for any inconveniences.

Question 5

Returns

Accepted Answer

All cosmetic items are ineligible for returns once opened due to sanitary reasons. If the products are sealed and still in their original packaging, please reach out to us here, and we'll get you all sorted out. We apologise for any inconvenience.

FAQs

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